Clear Boundaries.

What Governs Each Project

Each project is governed by the accepted quotation, written project scope, written amendments, relevant invoice or payment instructions, and these general Service Terms. Where a project-specific written agreement conflicts with these general terms, the project-specific written agreement takes priority for that project.

Quotations and Prices

A quotation applies only to the work it describes and remains valid for the period stated on that quotation. Taxes, hosting, domains, licences, subscriptions, transaction fees, stock assets, and other third-party costs are identified where applicable; they are not included automatically.

Work Is Funded Properly

Payment amounts, stages, deadlines, and methods are stated in the quotation or invoice. Tecknomancy may pause work where an agreed payment becomes overdue.

The Agreed Work

Projects are delivered against the accepted scope. New pages, features, integrations, revisions, content entry, migrations, training, support, or operational changes outside that scope require written approval and may require a new quotation.

Changes Outside Scope

No silence, informal conversation, or previous favour should be treated as agreement to unpaid additional work. The right next step is a clear written decision before the extra work begins.

Your Permissions Matter

Clients must provide accurate information, lawful content, required permissions, timely decisions, suitable cooperation, and access credentials through an agreed secure method.

Your Business Stays in Control

Clients remain responsible for their own business decisions, offers, prices, legal claims, customer relationships, and use of the delivered system. Tecknomancy is not the client’s legal, tax, financial, medical, or business adviser.

Delays and Dependencies

Client delays, missing content, unavailable access, third-party approval delays, and changing requirements may affect delivery dates. Fixed completion dates apply only where they are expressly included in the written project agreement.

Review and Acceptance

Completed work is presented for review in the way stated for the project. Faults against the agreed scope should be reported within the review period stated in the project agreement. Corrections to agreed work are different from new requests or changes of preference.

Cancellation and Refunds

Cancellation and refund treatment depends on whether the client is acting as a business or consumer, the project stage, work already completed, committed third-party costs, customised or digital work, and any statutory rights that apply. These terms do not remove rights that cannot legally be excluded.

Where a client is acting as a consumer and statutory cancellation rights apply, Tecknomancy will provide the required cancellation information before the agreement is completed. If the consumer asks for work to begin during a statutory cancellation period, that request must be made expressly and any payment due for work already supplied will be handled in accordance with applicable law.

Keep the Record Clear

Important decisions, approvals, changes, and concerns should be confirmed in writing so both parties can work from the same project record.

Client-Specific Work

Ownership or licensing of client-specific deliverables is stated in the project agreement. Unless that agreement states otherwise, any agreed transfer of ownership or grant of licence takes effect only after all relevant project payments have been received. A client does not receive ownership of unrelated reusable systems merely because those systems supported the project.

Information and Credentials

Both parties should handle non-public project information responsibly. Credentials should be shared only through an agreed secure route and changed or revoked when no longer needed.

Do Not Send Sensitive Records Casually

Clients should not place passwords, card details, medical data, or unrelated confidential customer records in ordinary project-enquiry forms or unsecured messages.

Each Party Has Responsibilities

Each party remains responsible for its own data-protection obligations. Where Tecknomancy processes personal data solely on a client’s documented instructions, a separate data-processing agreement or equivalent contractual provisions may be required.

Privacy · Cookies & Storage · Data Protection

Independent Services Have Their Own Terms

Domains, hosting, email, payment providers, APIs, app stores, platforms, licences, and other external services remain subject to their own availability, approval, pricing, rules, and terms. Tecknomancy does not guarantee uninterrupted operation of an independent provider.

Support Has a Boundary

Maintenance, backups, monitoring, updates, recovery assistance, content changes, and support exist only where they are included in an agreed managed-service arrangement. A completed build does not create an unlimited or permanent unpaid support obligation.

When Work May Pause or End

Tecknomancy may pause or end work where agreed payments are overdue, required cooperation is not provided, the service is used unlawfully or abusively, or continuing would create a security, legal, or operational risk.

Protecting the Service

Tecknomancy may use proportionate technical safeguards to protect its website, accounts, systems, clients, and staff. Where reasonably necessary to prevent, investigate, or respond to suspected misuse, fraud, unauthorised access, threats, abusive conduct, or service interference, Tecknomancy may record the remote IP address supplied by the web server, the relevant account-security event, and its time.

These limited security records are restricted to authorised access, are not used for marketing or visitor analytics, and are normally deleted after 90 days. A relevant record may be kept longer only where reasonably necessary for an active investigation, legal claim, compliance duty, or to establish, exercise, or defend legal rights. See the Privacy Notice for the full explanation.

Responsible, Not Reckless

Nothing in these terms attempts to exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, deliberate wrongdoing, or anything else that cannot legally be excluded.

Resolve Concerns in Writing

Both parties should first attempt to resolve concerns through written communication and the agreed project records.

Formal Project Contact

For service enquiries and contractual notices, use the contact details stated in the relevant accepted quotation, written scope, or invoice.

Clear Work, Clear Limits

Tecknomancy builds systems with care and direct communication. These terms exist so that scope, responsibility, protection, and ongoing work remain visible to everyone involved.